Returns Policy and Terms of Service
Returns & Exchanges
We hope you will be delighted with your purchases. If, for whatever reason you are dissatisfied, we offer refunds or exchanges on undamaged items purchased online within 14 days of it being received by you. If you cancel before the dispatch of any Items your money will be refunded and the Items will not be delivered.
We must however stress that to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging. Full refunds will be made to the credit or debit card used to purchase the Items once we have accepted your returned item(s). The customer must cover the cost of returning goods. Please be aware that it can take up to 10 business days for the refund to appear in your account.
If you are returning an item purchased at a stockist or a trunk show, we can only offer an exchange or credit note. Please note that any bespoke item that is preordered upon request cannot be returned, exchanged or refunded.
Full refunds exclude customs duties and taxes. For online orders, refunds will only include the original UK & Europe standard delivery cost if you have written to request this in writing by sending an email stating your order reference to office@emmajaneknight.com. Any additional chosen special delivery cost (next day, same day, etc) will not be refunded.
Sales Returns
We offer exchanges only on Sale items purchased online within 14 days of it being received by you. Please note that all Outerwear is non returnable. Sale items purchased at a stockist or trunk show are non refundable. We can however offer an exchange or credit voucher matching the Sale price of the item for up to 14 days of receipt. All other terms as outlined in our ‘Returns Policy’ above apply to Sale returns.
Faulty Items
Items are classed as faulty if they are received damaged, or where it can be proven that there has been a manufacturing defect. Any fault must be brought to our attention within 14 days of receipt. Items that are damaged because of wear and tear shall not be considered faulty. All other terms as outlined in our ‘Returns Policy’ above apply to faulty items.
How to make a return
When returning Items please obtain proof of posting, as we do not accept responsibility for parcels lost in transit.
- Please neatly fold the item(s) unworn and in perfect condition, with all garment tags still attached, and in their original packaging.
- Email office@emmajaneknight.com informing us of your wish to return an item.
- Address the parcel to: E M M A J A N E K N I G H T, 122 Albert Palace Mansions, Lurline Gardens, London SW11 4DJ, United Kingdom.
- Hold on to proof of your courier despatch.
- Please note that we are unable to refund the cost of any upgrade to your delivery service.
- You are advised to keep hold of any tracking numbers that the courier may give you.
If you have any difficulty please contact us on office@emmajaneknight.com or call on +44 (0)7967 974 920.