Terms of service

We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging. Full refunds will be made to the credit or debit card used to purchase the Items once we have accepted your returned item(s). The customer must cover the cost of returning goods. Please be aware that it can take up to 10 business days for the refund to appear in your account.

If you are returning an item purchased at a stockist or a trunk show we can only offer an exchange or credit note. Please note that any bespoke item that is preordered upon request cannot be returned, exchanged or refunded.

Full refunds exclude customs duties and taxes. For online orders, refunds will only include the original UK & Europe standard delivery cost if you have written to request this in writing by sending an email stating your order reference to ejk@emmajaneknight.com. Any additional chosen special delivery cost (next day, same day, etc) will not be refunded.

Sales and Discounted Returns

We offer exchanges only on Sale or Discounted items purchased online within 14 days of it being received by you. Please note that all Sale and Discounted items purchased at a stockist or trunk show are non refundable. We can however offer an exchange or credit voucher matching the Sale price of the item for up to 14 days of receipt. All other terms as outlined in our ‘Returns Policy’ above apply to Sale returns.

Faulty Items

Items are classed as faulty if they are received damaged, or where it can be proven that there has been a manufacturing defect. Any fault must be brought to our attention within 14 days of receipt. Items that are damaged as a result of wear and tear shall not be considered faulty. All other terms as outlined in our ‘Returns Policy’ above apply to faulty items.

How to make a return

When returning Items please obtain proof of posting, as we do not accept responsibility for parcels lost in transit.

• Complete the returns form enclosed in the parcel.
• Please neatly fold the item(s) unworn and in perfect condition, with all garment tags still attached, and in their original packaging.
• Place completed returns form in the parcel.
• Address the parcel to:  E M M A J A N E   K N I G H T, 122 Albert Palace Mansions, Lurline Gardens, London SW11 4DJ, United Kingdom.
• Take your parcel to any Post Office and ask for a proof of despatch.
• Please note that we are unable to refund the cost of any upgrade to your delivery service.
• You are advised to keep hold of any tracking numbers that the Post Office may give you.

If you have any difficulty please contact us on ejk@emmajaneknight.com or call on +44 (0)7967 974 920.